Now Hiring - Account Manager in Essex, MD

Monday - Friday

Job Description
The Multi-Site Manager works closely with the DMAC Operations Manager and client to design and maintain all staffing levels in order to guarantee contractual compliance and expected financial targets. The Multi-Site Manager is responsible for anticipating and planning for future staffing needs and allocating new hires to suitable schedules and positions in accordance with operational needs and employee strengths. The Multi-Site Manager will also be in charge of increasing officer productivity in order to reduce unneeded overtime and non-billable costs.

The Multi-Site Manager will be responsible for requesting uniforms and other equipment, completing all required employment documentation with the employee, and keeping track of operational metrics to inform business choices at site level.

As an additional responsibility, the Multi-Site Manager will be the front line liaison between clients and the DMAC Operations Manager. This position is vital to a healthy relationship with our clients. There is an expectation for constant communication through client visits, business reviews, and being a trusted advisor to DMAC clients.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:


Daily review and upkeep of Tracktik schedules.


Documentation of officers performance issues by utilizing Corrective Action Forms


Approval of Tracktik reports (Daily Activity Logs/Incident Reports/Patrol Vehicle Inspection/etc)


Ensure that every component of the security function is carried out diligently on-site (staffing, scheduling, and providing all DMAC workers assigned to his or her site with the necessary training).


Manage the scheduling systems to make sure that all positions and shifts are adequately staffed and that all schedules accurately reflect the services provided.


Maintain future work schedules by only allocating individuals who have the necessary training; implement and enhance thorough tracking of personnel, their training, and their credentials; Create and implement staffing plans to make sure the physical security workforce is ready for both long-term development of the workforce and emergency operations.


Develop and implement quality assurance procedures. Offer professional advice on how to address any issues. Measure and assess the competency and effectiveness of physical security workers to ensure they are fulfilling vendor and client requirements.


Take part in the completion of performance reviews.


When security professionals are allocated to his or her site, constantly inspecting their job performance to ensure service quality and contract compliance.


Protect employee data related to salaries, benefits, and performance


Attend to customer requests


Collaboration on physical security assessments and post orders


Give subordinates guidance and advice regarding the performance of their duties


Create and maintain an inventory of essential supplies on-site, including but not limited to emergency medical supplies, emergency meals, flashlights, batteries, wet weather clothing, etc for the sites responsible for.


Maintain the security officer uniform standards to guarantee that all staff are properly attired and that worn-out uniform components are promptly replaced.


Make autonomous decisions when allocating individuals to shift schedules to match skills to the particular post while balancing officer utilization to reduce non-billable overtime to fulfill defined business goals.


Work with OM and Procurement to identify the equipment types that will be used for the work or the supplies required.


Assignment of open shifts to increase officer productivity and decrease non-billable costs


Help the operations management team with all of the aforementioned activities and initiatives.

• Make suggestions to management about increasing production and decreasing costs.

Benefits and More

As a full time employee of DMAC Security, you will be entitled to the following benefits:


Medical, Dental, and Vision


401(K)


Life Insurance


Professional Development Assistance


Referral Program


Paid Time Off


Holiday Pay


Short Term Disability

DMAC Security offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers. Our service is grounded in our commitment to exceeding our client's expectations of quality service. Every assignment is treated with a level of focus that is unmatched by other organizations in our industry. With over 30 years of industry experience, we have the knowledge required to provide industry-leading professional services. We differentiate ourselves by attracting the best people and fostering open communication. Being employee-centered, we work hard each and every day to provide our employees with the best work environment in the industry. We are committed to offering ways to do and be better through employee growth and internal promotions.